Direct Debit Frequently Asked Questions
TICKETING E-MAIL SERVICE: ticketingsupport@bradfordcityafc.com
TICKET OFFICE PHONE NUMBER: 01274 770012
X SUPPORTER SERVICE: @bcafchelp
2024/25 SEASON TICKET FREQUENTLY ASKED QUESTIONS HERE.
2024/25 SEASON TICKET TERMS AND CONDITIONS HERE.
2024/25 DIRECT DEBIT TERMS AND CONDITIONS HERE.
SUPPORTERS' CODE OF CONDUCT HERE.
2024/25 SEASON TICKET REFUND POLICY HERE.
Q. Can I still purchase my season ticket via direct debit?
A. No. Direct-debit season tickets went off sale - to coincide with the end of the early-bird offer – at 12.00AM ON SATURDAY APRIL 27.
Q. Are there any additional fees when paying for a season ticket via direct debit, brought on by a new online ticketing platform?
A. Yes. If purchasing a season ticket online via direct debit, an additional one-off service charge of £5 will be added to your first month’s payment. For a full list of additional service and administration charges for our all-new online ticketing platform, please CLICK HERE.
Q. Why has the cost gone back to being spread over the cost of 12 months, after being 10 months last season?
A. This is in a continued effort to make monthly payments even more accessible and affordable for supporters, making the cost of a season ticket cheaper per month if spread over the course of 12 months, as opposed to 10. For full details on the measures taken to ensure season tickets are affordable and accessible as possible, please CLICK HERE.
Q. Is there any way for me to quickly, safely and easily track my direct-debit payments?
A. Yes. All direct-debit payments can be tracked by using the ‘My Direct Debit’ function on your online ticketing account, by clicking ‘Manage My Direct Debit’.
Q. What happens if I do not pay my direct debit?
A. Should you fail to pay your direct debit, your season ticket - and any others purchased as part of the same direct-debit payment plan - will be suspended. Full details can be found in our Direct Debit Terms and Conditions.
Q. Do I have to pay over the course of 12 months, or can I pay quarterly, or every six months?
A. All direct debit payments must be made every month, from June, over the course of 12 months.
Q. What day of the month will funds be taken from my account, should I pay via direct debit?
A. On either the 1st or 15th day of each month. Supporters are able to choose which of these two options they would rather have funds taken from their account on when purchasing their season ticket via direct debit. There are no other dates available.
Q. When will my first direct-debit payment be taken from my account?
A. Bradford City AFC needs a minimum of three working days after your initial direct debit application to register and claim your first payment. Therefore, first funds will be taken on either June 1 or June 15 depending on which date falls at least three days after your initial direct debit application.
Q. Can I cancel my season ticket or direct debit payment part way through the season?
A. No. You may amend your payment method from direct debit to another type, by contacting or visiting the Valley Parade Ticket Office inside the Bradford City Store, but the outstanding balance must then be paid in full. The same answer applies to questions over whether a lump sum can be paid part way through the season, on top of funds which are being paid monthly.
Q. Is this direct debit payment package a credit agreement?
A. No. There is no credit agreement attached to this form of payment. It is a monthly payment plan which cannot be cancelled or stopped at any time.